Encompas Member Portal

Sign in to your Encompas Portal account or register for a new account today. This is a state-of-the-art fully customized Portal designed for eligible Encompas Members and the members of their family who are covered under their extended health benefits plan. It is a secure, central place which includes self-directed access to a library of uniquely curated evidence-informed, mental health and wellness resources including Self-Directed Courses, Self-Care Tools, Vlogs and Podcasts and relevant Articles and Posts. For those working with a Care Manager, it is also a safe and secure place to share documents with your Care Manager, view your Plan of Care, and complete evidence-based self-assessments that can be shared with your treating clinician.

Member Portal FAQs

The Encompas Portal, powered by Greenspace Health, is compliant with all Canadian federal and provincial privacy legislation and Greenspace has implemented significant measures to safeguard users’ personal health information that exceed industry standards and best practices.  The Greenspace system conforms to digital and physical security protocols (including PHIPA), with SSL-secured access, AES encryption at the file-system level, and firewalls protecting all data. Greenspace also has implemented many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in Canada.

As part of Greenspace’s commitment to ensure best-in-class privacy and security standards, Greenspace has completed a SOC 2 Type II review by an independent AICPA auditing firm that has examined its control objectives and activities, and tested our controls to ensure operational excellence. In addition, Greenspace has passed privacy and security reviews at many major hospitals and health systems including Sunnybrook Hospital, Mount Sinai Hospital, Sick Kids Hospital, The Royal Ottawa Mental Health Centre, and Health Canada.

Greenspace stores all data and information in Canada with a secure cloud storage provider called Aptible. Aptible is an industry leader in securely managing and storing confidential and highly sensitive healthcare information. Aptible has been tested and passed audits by Kaiser Permanente, MD Anderson, UnitedHealth Group, Johns Hopkins, Stanford, and many others. In addition, Aptible is certified for compliance with ISO 27001, SOC 2, and HITRUST CSF.

Greenspace’s database runs in a private subnet (hidden from the outside internet) and access is restricted to Greenspace. Database traffic is encrypted in transit, and data is encrypted at rest using modern technology standards.

If you would like to remain anonymous, please use an unidentifiable name and email address when creating your Encompas Portal account.

The Encompas Portal stores each member’s name, their Encompas Care Manager (if working with a Care Manager), the status of file (e.g., open or closed), and some additional narrative information regarding the Encompas client’s plan of care if a plan of care has been created and stored on the portal.

Only the user and their Encompas Care Manager (if working with one AND invited to the full Member Portal by their Care Manager), and the Encompas Clinical Leadership team would have access to the user’s information on an as-needed basis. You can also access the portal independently without Care Management involvement AND if you wish to remain anonymous you can register for an account with an unidentifiable email address and name.  Since each participant is identified by a unique code rather than their name, it is not possible for a Greenspace administrator to ascertain the identities of patients. If access to identifying information is required and authorized by the user and/or the Encompas Care Manager, such access is logged and is prohibited from being used or disclosed for any other purpose.

A “privacy breach” occurs where information is stolen or lost or is collected, used or disclosed in contravention of our Privacy Policy.

En cas d’atteinte à la vie privée, le programme Encompas dispose de protocoles spécialement conçus pour contenir, gérer, signaler et corriger la situation d’atteinte à la vie privée de manière efficace et efficiente. Des informations supplémentaires sur les protocoles en cas d’atteinte à la vie privée d'Encompas sont contenues dans la politique de confidentialité d'Encompas, située ici: www.encompascare.ca/fr_ca/privacy-policy..

En résumé, en cas d’atteinte à la vie privée, nous prendrons des mesures immédiates pour contenir l’atteinte et nous vous informerons à la première occasion venue après avoir pris connaissance de la violation de vos informations confidentielles. Nous enquêterons sur la cause de l’atteinte à la vie privée et sur la nature des informations ayant été violées, et, si nécessaire, nous modifierons nos politiques et procédures pour répondre à tout changement qui devra potentiellement être effectué.

En cas de violation de vos informations personnelles, vous avez le droit de déposer une plainte auprès du Commissaire à l’information et à la protection de la vie privée en visitant leur site Web: www.ipc.on.caou en communiquant avec eux par téléphone au: 1-800-387-0073.

Nous conservons vos renseignements personnels pendant la durée de votre participation aux programmes d’Encompas, et pendant une période de 10 ans suivant votre dernier contact avec nous, ou 10 ans à compter du jour de vos 18 ans, la date la plus tardive étant retenue. Ceci est requis par notre organisme de réglementation. La destruction des fichiers papier et des informations électroniques est effectuée conformément aux directives de la LPRPS.

Self assessments can be made available to you and your treating therapist through your Care Manager. In consultation with your treating therapist, reviewing your self-assessment results will determine the efficacy of any treatment thus far and assist with treatment planning. After reviewing your assessment results, set future progress goals and track your progress to continue your journey towards mental health and wellness.

Please visit the Encompas Portal Politique de confidentialité page to view the privacy policy for the Encompas Portal. The complete Encompas Mental Health Wellness Program privacy policy can be viewed on the Encompas Politique de confidentialité page.