Available:  Monday -Friday 8am EST–12:00am (Midnight) EST by calling the Encompas access line at 1 866 794-9117.

While first appointments with Counsellors for ongoing treatment are available within 5-7 days by contacting our Care Management Team, On-Call Counselling is a virtual counselling option available to those who wish to speak with a registered, experienced Mental Health Clinician the same day – usually within the hour.  This is a great option for:

  • Those who are not comfortable waiting a week for that first appointment or your next appointment
  • Individuals who would benefit from talking with a counsellor in the moment about something that is concerning them
  • Leaders who would benefit from discussing how they might refer and support an employee in accessing help through Encompas

This service is delivered telephonically and there are no fees to the Member for this session.

If you are in crisis, the Care Management Team is here to support you immediately 24 hours per day, 7 days per week, 365 days per year. 1 866 794-9117.