Care Management and Support Service Navigation
Accessible, suitable, and reliable mental healthcare is the priority of the Encompas Mental Health Wellness Program. Our bilingual Care Management team is available by telephone 24 hours per day, 7 days per week, 365 days per year; ready to support OPPA members towards sustainable mental wellness.
Our Care Managers will serve as your primary contact, service navigator, and advocate throughout your lifetime in the program. They will work with you to understand where challenges might lie and then connect you with the very best, confidential mental health support available. They will also follow-up regularly to ensure that you are satisfied with the services you are receiving and assess if there are adjustments needed along the way.
Maintaining good mental health is just as important as keeping physically well. Our mental health involves our thoughts, feelings, actions, interactions with others, and our ability to cope with everyday life.
A mental health assessment can provide clinicians and clients alike with a clearer understanding of behaviour, thoughts, and feelings. It can help comprehensively define challenges which can lead to a customized and targeted treatment plan.
We understand that seeking residential support is not feasible or appropriate for everyone who is struggling with significant trauma, addiction to substances, behavioral addiction, or a mood disorder that is affecting their ability to thrive at work and at home. We therefore offer streamlined access to Out Patient Programs (IOP’s) through our preferred provider network.
It is important to the holistic health and wellbeing of every person to be able to access care – especially mental healthcare – that is culturally safe, relevant, and accessible to them and we are honoured to have strong partnerships with Indigenous communities and regional councils in northern Ontario supporting the development of regional and community-based mental health and wellness programs tailored to the unique needs of communities.
Depending on a member’s mental health wellness goals, as well as their strengths and challenges, our team may recommend Psychiatric Services so that we’re able to effectively customize a plan of care.
We know that mental health and wellness comes from more than just within ourselves. It is influenced by, and also actively influences, our environments, occupation, childhood development and early experiences, current responsibilities at home and work, nutrition, finances, physical health, relationships, etc. Our Care Managers are mindful of these influencing circumstances in developing your care plan ensuring OPPA members receive wrap-around support, resources, and information.
The Encompas Mental Health Wellness Program has partnered with Boots on the Ground to provide Encompas members with a streamlined pathway to confidential and anonymous telephonic, First Responder specific Peer Support. Boots on the Ground is a non-profit organization with 160 volunteer active and retired First Responders. These volunteers provide anonymous, confidential, caring, and compassionate peer support to other active and retired First Responders including Police, Fire, EMS and Corrections employees.
Virtual Mental Health Care
Encompas offers clients the option to have counselling sessions over the telephone or via secure online video conferencing. Both options are compliant with Ontario’s Privacy Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA)