Equity, Diversity and Inclusion (EDI)

At the heart of the Encompas Mental Health Wellness Program are the values of safety, responsiveness, clinical excellence, collaborative care, and inclusivity. We endeavor to meet every person where they are at, and to treat each person with dignity and respect.

When members seek support, they are connected with a dedicated Care Manger who provides ongoing guidance and advocacy based on individualized Plans of Care. The Care Management Team is composed of personnel from diverse backgrounds, communities, and lived experiences. The team is also made up of personnel from diverse occupational backgrounds, including retired police officers, family members of public safety personnel, emergency dispatch/communications personnel, regulated health professionals, mental health clinicians, and crisis support personnel. Within this vision of providing safe, accessible services, we at Dalton Associates continue our evolution to deliver an experience that recognizes the full, unique, and lived experiences of those we serve, ensuring those from marginalized and racialized communities are seen, heard, and meaningfully supported.

Quality care is about listening, learning, and sharing. As part of our ongoing efforts to enhance our EDI practices, we commit to:

• Increased recruitment of Encompas personnel who are reflective of the diverse populations we support, including underrepresented communities.
• Continuous training in cultural responsiveness, cultural humility, anti-oppressive practices, and trauma-informed care.
• Actively working to better understand and respect the unique cultural and social identities of all individuals we serve and hire; including mental health challenges that arise from systemic inequities and cultural stigma.
• Creating safe spaces for our mental health clinicians to share their lived experiences and intersected identities if they so choose, to develop a more reflective network that fully supports member choice.
• Better understanding the complexities of identity and belonging, and the many ways in which social identities can overlap and intersect. Included in this ongoing learning is greater understanding of how intersectionality can affect mental health outcomes and experiences of stigma, oppression, and discrimination.
• Inviting feedback to ensure our care remains responsive to personal and professional lived experiences of our members.
• Collaborative dialogue with the EDI steering committee of the OPPA and OPP to align and cross support our communications and initiatives where possible. Leveraging this relationship to meet needs or gaps identified by the OPPA and OPP community.