Accessibility Service Standards Policy

The Encompas program is committed to excellence in serving all clients, including people with disabilities. We believe that each person is a unique individual, deserving of our respect and being treated with dignity. We support practices that treat all people fairly, provide equitable access to our mental health services, and embrace the diversity of our community, including the individual perspectives of the people served.

All Encompas team members will make every reasonable effort to provide services that are accessible to persons with disabilities and that respect the dignity and independence of persons with disabilities. In the instance where a disabled person requires the services of one of our team members, we will take any reasonable steps to accommodate the person so that the services are in compliance with our established standards: privacy, confidentiality and professionalism. We will strive to ensure that persons with disabilities have an equal opportunity to access, use and benefit from Encompas’ mental health wellness services.

The Encompas Website

The Encompas website meets the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standards as of March 31, 2020. The Accessibility for Ontarians with Disabilities Act (AODA) requires all public websites to meet the technical requirements of this standard by January 1, 2021.

The Encompas website development team ensures the content on this website is accessible; however, if you require information on this website in a different format, please contact