About The Program
The Encompas Mental Health Wellness Program offers a comprehensive and accessible approach to mental healthcare, designed to provide Ontario Provincial Police Association (OPPA) members with timely, confidential, and effective mental health support and services, customized to meet their unique needs.
All eligible OPPA members and their family who engage with Encompas will receive support in navigating services, advocacy, a personalized Plan of Care, and timely access to occupationally and culturally responsive and inclusive mental health services. These services include counselling, assessments, intensive treatment programs including residential care, and access to valuable information and resources. From the initial outreach to the completion of treatment, confidentiality is a core principle, ensuring that every member receives care with respect and dignity. Encompas is committed to being a truly unique and comprehensive mental health and wellness resource.
Services
At the heart of the program is the Care Management Team. When OPPA members seek support, they are connected with a dedicated Care Manager who provides ongoing guidance and advocacy.
The Care Management Team is composed of professionals from diverse backgrounds, including retired police officers, family members of public safety personnel, emergency dispatch/communications personnel, regulated health professionals, mental health clinicians, and crisis support personnel. In addition, we aim to ensure cultural representation among our team members. This diversity of experience ensures members receive relevant and culturally sensitive care.
The Care Manager serves as the member’s primary contact, guiding them through the process, advocating for their needs, and providing regular check-ins. The Care Management Team is available 24 hours a day, 7 days a week, 365 days a year.
In collaboration with the OPPA member, the Care Manager will co-create a personalized Plan of Care and ensure timely, barrier-free access to the necessary services.
A member’s Plan of Care may include one or more of the following clinical services, depending on their individual mental health needs and wellness goals:
- Access to 24/7/365 telephonic Crisis Services, provided by individuals trained to assist First Responders
- Access to the online, fully PHIPA-compliant Encompas Member Client Portals including a fully Self-Directed Member Portal, or a Care Management Assisted Portal, featuring your Plan of Care, self-assessment progress tools, and a range of self-guided mental health and wellness resources
- Streamlined access to in-person, online, or telephonic psychological and social work counselling services, provided by clinicians experienced in working with First Responders and from culturally diverse backgrounds
- Streamlined access to psychological and psychiatric assessment services
- Streamlined access to specialized intensive treatment programs including residential treatment for trauma, addictions, and mood disorders, through a preferred provider network, with ongoing aftercare support
- Support services addressing additional factors impacting mental wellness, including nutritional, financial, and legal considerations
The Encompas Team
Our clinical and administrative teams are deeply committed to promoting the mental health and wellness of First Responders, those working within first responder organizations, retirees, and their families. Our team reflects a diverse range of backgrounds and experiences, including leadership from Dalton Associates, the Clinical Advisory Team, Program Managers and Coordinators, Care Managers, and mental health professionals. Together, we work collaboratively to ensure that Encompas is accessible, occupationally and culturally safe, inclusive, and effective for all members.